Last updated: August 2026
By accessing and using the true-reed website and services, you accept and agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree to these terms, you should not use our website or services.
These terms apply to all visitors, users, and others who access or use our services.
Throughout these terms:
You may use our website for lawful purposes related to researching and booking travel services. You agree not to use our website:
If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account.
Submitting an inquiry through our website does not constitute a binding contract. It represents your interest in our services and initiates a consultation process. A binding agreement is formed only when we provide written confirmation of your booking and you remit the required deposit.
All prices displayed on our website are in British Pounds (GBP) unless otherwise stated. Prices are subject to change without notice until a booking is confirmed with deposit payment.
Payment terms are as follows:
Cancellation terms vary by service and timing:
These terms apply to standard cancellations. Force majeure events may be handled differently at our discretion.
We reserve the right to make changes to itineraries when necessary due to weather, safety concerns, local conditions, or other factors beyond our control. We will make reasonable efforts to provide substitute experiences of comparable value.
You may request modifications to your booking subject to availability and any associated costs. Modification requests must be made in writing at least 30 days before departure.
We strongly recommend purchasing comprehensive travel insurance covering trip cancellation, medical expenses, evacuation, and other potential issues. We are not liable for costs arising from circumstances that travel insurance would typically cover.
You are responsible for ensuring you are physically and medically fit for your selected travel experience. Some activities require specific fitness levels, which are disclosed in service descriptions. You must inform us of any medical conditions, disabilities, or dietary requirements that may affect your participation.
You are responsible for obtaining and maintaining valid travel documentation including passports, visas, and health certificates. We provide general guidance but ultimate responsibility rests with the traveler.
You agree to conduct yourself respectfully toward other travelers, guides, local communities, and environments. We reserve the right to remove from a trip any participant whose behavior we deem disruptive or inappropriate, without refund.
We act as an intermediary coordinating various travel services provided by third parties including accommodation providers, transportation companies, and local guides. While we carefully select partners, we are not liable for their actions, omissions, or failures to perform.
To the fullest extent permitted by law, we shall not be liable for:
In no event shall our total liability to you for all claims arising from or related to our services exceed the total amount you paid to us for the specific service giving rise to the claim.
All content on our website, including text, graphics, logos, images, and software, is the property of true-reed or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.
You may view, download, and print pages from our website for personal, non-commercial use only. You may not modify, reproduce, distribute, or create derivative works from our content without explicit written permission.
If you submit content to our website, including reviews, comments, or photographs, you grant us a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, modify, and display that content for promotional and operational purposes.
You represent that any content you submit is your original work or that you have rights to submit it, and that it does not violate any third-party rights or applicable laws.
Our website may contain links to third-party websites for your convenience. We do not control, endorse, or assume responsibility for the content, privacy policies, or practices of any third-party sites. You access third-party sites at your own risk.
Our website and services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not warrant that:
You agree to indemnify, defend, and hold harmless true-reed, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising from:
These Terms of Use are governed by and construed in accordance with the laws of Scotland and the United Kingdom. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of Scotland.
In the event of a dispute, we encourage you to contact us directly to seek resolution. If informal resolution fails, you agree to participate in mediation before pursuing litigation.
If any provision of these Terms of Use is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Our failure to enforce any right or provision of these terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative.
These Terms of Use, together with our Privacy Policy and any specific service agreements, constitute the entire agreement between you and true-reed regarding use of our website and services.
We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to our website with an updated "Last updated" date. Your continued use of our website following the posting of changes constitutes acceptance of those changes.
Material changes affecting existing bookings will be communicated directly and will not apply retroactively without your consent.
We may terminate or suspend your access to our website immediately, without prior notice or liability, for any reason, including if you breach these Terms of Use.
Upon termination, your right to use the website will immediately cease. Provisions that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, and limitations of liability.
For questions about these Terms of Use, please contact:
true-reed
47 George Street
Edinburgh EH2 2HT
United Kingdom
Email: [email protected]
As indicated throughout our website, information presented is advertising in nature. While we strive for accuracy in all content, promotional materials are designed to present our services favorably and should be considered in that context.